Zanzi Homes Privacy Policy

1. Who We Are

Zanzi Homes is part of the QLZH Group and provides real estate services across Malta and Gozo. For the purposes of this policy, Zanzi Homes is the controller of personal data collected through this website, unless a different controller is clearly identified in a specific form, agreement, or communication.

2. Personal Data We Collect

• Identity and contact details, such as your name, email address, phone number, and preferred contact method.
• Property enquiry details, such as property references, locations, budget, requirements, viewing requests, and message content.
• Career enquiry details, such as CV information, role interest, email correspondence, and any information you choose to share.
• Attribution and campaign data, such as landing page, referrer, UTM parameters, gclid, fbclid, submission time, and page path.
• Technical and usage data, such as device type, browser, approximate location, pages visited, interaction events, and cookie consent choices.
• Communication records, such as email, phone, WhatsApp, form submissions, and notes needed to respond to your request.

3. How and Why We Use Data

4. Form Submissions and Contact Consent

When you submit a form, send us an email, call us, or contact us through messaging apps, we use the information you provide to respond to your request. We may contact you by email, phone, SMS, WhatsApp, or another channel you have used or provided.

If your enquiry relates to a property, we may share relevant details with Zanzi Homes specialists or related group teams where needed to answer your request. We do not ask you to submit sensitive personal data through general website forms.

5. Cookies, Analytics, GTM and Remarketing

We use a cookie consent banner to manage non-essential cookies. Analytics and marketing tools are loaded only after consent where required. You can reject optional cookies when first visiting the site.

Tools may include Google Analytics 4, Google Tag Manager, Google Ads conversion and remarketing technologies, social media pixels, or similar measurement services. You can withdraw or change consent by clearing site storage or cookies in your browser and revisiting the website.

6. Who We Share Data With

• Zanzi Homes specialists, support teams, and relevant QLZH Group teams where needed for your enquiry.
• Technology providers for hosting, security, analytics, CRM, email, messaging, lead routing, and website operations.
• Professional advisers, legal parties, regulators, or authorities where required by law or to protect our rights.
• Advertising and analytics platforms, only where consent and applicable law allow this processing.

7. International Transfers

Some service providers may process data outside Malta or the European Economic Area. Where this happens, we use appropriate safeguards where required, such as contractual protections, adequacy decisions, or equivalent legal mechanisms.

8. Data Retention

• General enquiries are kept for as long as needed to respond, follow up, provide service, and maintain business records.
• Property transaction or service records may be retained longer where needed for legal, accounting, dispute, or compliance purposes.
• Marketing consent and opt-out records may be kept so we can respect your preferences.
• Analytics data may be aggregated or anonymized when no longer needed in identifiable form.
• Career enquiries and CVs are kept only for recruitment review and reasonable follow-up unless a longer period is agreed.

9. Security

We use reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or disclosure. No online system can be guaranteed to be completely secure, so please avoid sending highly sensitive information through website forms.

10. Your Rights

Depending on the circumstances, you may have the right to:

• request access to your personal data
• ask us to correct inaccurate or incomplete data
• ask us to erase data where there is no valid reason to keep it
• ask us to restrict or object to certain processing
• withdraw consent where processing is based on consent
• request data portability where applicable
• lodge a complaint with the competent data protection authority

11. Complaints

If you are not satisfied with how we handle your data, please contact us first so we can investigate. You may also have the right to complain to the competent data protection authority in Malta or in your country of residence.

12. Contact for Privacy Requests

For privacy requests, contact malcolm.mamo@zanzihomes.com. Please include enough information for us to identify your request and respond appropriately.